200+ Best Practice Articles
We partnered with Harvard Business Review to build a Slack bot to help consumers discover daily Best Practices content from the contributors at HBR. Our goal was to create a familiar experience within a platform—Slack—that consumers use every day. Daily or weekly, users receive practical advice on topics such as how to ask for a raise, how to give constructive feedback, or how to tell a great story.
By subscribing users to Best Practices, we created expectation-aligned, discoverable, and pleasant direct-message interactions where they can find and peruse more articles within Slack. We adopted a Node.js-based architecture, well-suited for bots due in part to its optimal concurrency model. The bot persists usage data and patterns to enable analysis of user interactions. The system automatically updates bot content whenever new articles are published to the HBR website.
User Research and Prototyping
Prototyping in the early stages is crucial to save development time and resources later. To test our ideas on what the Slack bot could be or should do, we scheduled remote usability tests with users around the globe. To give users an experience as close to the final product as possible, we ran tests on Slack in which we acted as the bot to simulate different user scenarios in a conversational interface. We ensured that the bot was smart enough to have a conversation while maintaining its bot-like properties so that users did not ask for more than the bot could provide. Strong collaboration between the Vermonster and HBR usability teams resulted in clear iterations. Our Kano Model questionnaire, part of our user research methodology, helped us rank the potential product features.
Continuous Client Engagement
Our agile methods promote a disciplined project management process and encourage iterative development and high-quality adaptive software. Continuous usability testing based on rapid feedback, design improvements, and realignment with the client help us keep the focus on a user-centric product. With Harvard Business Review, we held daily standups, weekly project alignment meetings, both internally and with the client, and retrospectives at regular intervals in order to create a blame-free environment to reflect on how to become more effective.